FAQs

What makes Pally's party sunglasses unique?

Pally's sunglasses are designed to embody the spirit of raves and self-expression, ensuring you stand out from the dance floor to the after-party.

What materials are used in your sunglasses?

Our sunglasses are crafted from high-quality, durable materials to withstand energetic events, ensuring both style and longevity.

Do your sunglasses offer UV protection?

Yes, all Pally's sunglasses provide UV400 protection, safeguarding your eyes from harmful ultraviolet rays.

How can I place an order?

Browse our collections on our website, add desired items to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

Can I modify or cancel my order after placing it?

Orders are processed promptly; please contact our customer service as soon as possible if you need to make changes or cancellations.

Where do you ship to, and what are the shipping costs?

We offer worldwide shipping. Shipping costs and times vary by location and are calculated at checkout.

How long will it take to receive my order?

Delivery times depend on your location and chosen shipping method. Estimated delivery times will be provided at checkout.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to monitor its progress.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery. Items must be in original condition. Please contact our customer service to initiate the process.

Who covers return shipping costs?

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

How long does it take to process a refund?

Refunds are processed within 7 business days after we receive the returned item.

How should I clean and store my sunglasses?

Clean lenses with a microfiber cloth and store sunglasses in the provided case to prevent scratches.

Are the sunglasses water-resistant?

While our sunglasses can handle light moisture, they are not designed for prolonged water exposure.

Do you offer wholesale opportunities?

Yes, we welcome partnerships. Please contact us for more information.

How can I collaborate with Pally's for events or promotions?

We love collaborating with the rave community. Reach out to our team to discuss potential partnerships.

How can I reach customer support?

For any inquiries, please contact us through our website or email us at support@pallys.com.